Client Service

Our experienced Compensation Strategies professionals are uniquely positioned to provide service that is truly personalized. For each client, we put together an interdisciplinary client service team made up of professionals with specialties in the areas of design, finance, and administration.

Paying special attention to the features and options that make each plan unique, we work with clients to develop a customized set of administrative services that responds to the needs of participants as well as plan sponsors.

• Online Plan Management – Our state-of-the-art, Web-based administration system, BenefitManager, gives plan sponsors and participants access to the information they need to effectively manage and account for their plans, including:
• Daily balances, by fund, by source and in aggregate
• Transaction history
• Investment detail on plan offerings
• Plan highlights and guidelines
• Select plan documents in pdf
• Posting of general and participant-specific announcements
• Periodic Communication
  • Plan liability and asset value reporting
  • Asset/ liability allocation alignment
  • Quarterly participant benefit statements
  • Benefit calculations and projections
  • Participant communication, such as annual deferral solicitation and mid-year open enrollment for newly eligible employees
• Annual plan reviews
• Current and projected benefit liability study
• Cash flow, earnings and profit/loss impact
• Funding adequacy and benefit security
• Update on trends, best practices and legislative changes
• Proxy disclosure
• Administration
  • Monitoring of plan compliance and competitiveness
  • Assist in the creation and maintenance of plan and trust documents
  • Creation of comprehensive Benefit Plan Summary participant communication
  • Record-keeping of all plan, fund, participant, election and transaction data
  • Plan amendments
  • Daily plan administration and ad hoc requests

We recognize that client service is not a one-time event, but a continuous cycle. For that reason, we review each plan on an on-going basis, making recommendations as needed, to ensure that it remains effective and responsive to the needs of both the company as well as the individual participants.

 

Neither Mesirow Financial nor its employees provide tax advice. Securities offered though Mesirow Financial, Inc,. Member NYSE/SIPC.