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How to protect yourself

We recommend that you follow these security measures to protect and help prevent potential misuse of personal information about you.

  • Protect and properly dispose of your account records.
  • Do not share account information, passwords, user IDs, PINs, code words or other confidential information with others.
  • Do not provide confidential information by telephone to unknown callers.
  • Do not provide confidential information online unless you initiate the contact, know the party with whom you are dealing, and provide the information through a secure channel.
  • Do not send sensitive information via unencrypted email.
  • When conducting business over the internet, always use a secure browser, exit online applications as soon as you finish using them, and make sure you keep your computer and software up to date with the latest security software.
  • Monitor your financial accounts often for suspicious activity.
UNITED STATES

Customers based in the United States are entitled to receive one free credit file disclosure every 12 months from each of the nationwide consumer credit reporting companies. To learn more or request a copy of your credit report, visit annualcreditreport.com or call 1.877.322.8228.

UNITED KINGDOM

There are three credit reference agencies in the UK. Equifax, Experian, and TransUnion. You may need to review your credit report at each agency individually, as their reporting can vary.

Fraud and identity theft assistance

If you believe you are a victim of fraud or identity theft, please contact your Mesirow Advisory client service team for assistance. This may include placing holds on your accounts or changing account number information. Additional measures you can take include:

UNITED STATES
  • Contact all financial services firms with which you maintain accounts for assistance, such as placing holds on your accounts.
  • Contact the Social Security Administration’s Fraud Hot line at 1.800.269.0271 to report fraudulent use of your identification information.
  • Report the incident as quickly as possible to all of the credit reporting agencies below:
  • File a police report in your local jurisdiction. Retain the report number and the name of the officer who took the report.
  • File a complaint with the Federal Trade Commission (FTC) by contacting the FTC’s Identify Theft Hotline at 1.877.IDTHEFT.
UNITED KINGDOM
  • Action Fraud is the reporting center for fraud and cybercrime in England, Wales, and Northern Ireland. If you’ve been scammed, defrauded, or experienced cybercrime, report it to Action Fraud online or by calling 0300 123 2040. In Scotland, all reports of fraud and any other financial crime should be reported to Police Scotland by calling 101.
  • Report the incident as quickly as possible to all the credit reporting agencies below:
  • Report suspicious websites to the NCSC
  • Report an online scam ad to the ASA
  • Report suspicious mail delivered by Post